If you use MobiKwik for payments, recharge, UPI transfers or business settlements, facing issues like failed transactions, refunds not processed, money deducted, merchant payment delay, or wallet problems is normal. The real challenge is finding authentic customer care details and knowing what exactly to write in an email so your issue gets resolved faster.
This guide gives verified MobiKwik customer support numbers, official email IDs, escalation contacts, and ready-to-use email templates for refund, UPI failure, business/merchant support, or complaint escalation. Based on real user experiences, this article explains how you should describe your issue to get a quick resolution.
MobiKwik Customer Care Contact Details (Official)
If you have any issues with your personal account, transactions, or your business voice box at MobiKwik, let’s find out how you can contact MobiKwik customer support.
Customer Care Number (Users)
080-69808320 (Mobikwik official source)
(Monday to Saturday, 9 AM – 8 PM)
Sound Box Supports
Social Media Support
Complete Guide – How to Contact MobiKwik Support in Different Scenarios
If you are a new Mobikwik user and don’t know how to send or write a mail to Mobikwik support, below are detailed, human-experience–based templates for the most common issues users face.
Refund Issues – Money Debited but Not Credited
When to Use This
- Amount deducted, but recharge failed
- Merchant payment failed
- Wallet top-up deducted, but balance not added
- UPI payment stuck or pending
Email Template (Refund Request)
Subject: Refund Required – Payment Debited but Not Credited (Txn ID: ______)
Dear MobiKwik Support Team,
My name is, and my registered mobile number is___.
On, I made a payment of ₹__ through MobiKwik for.
The amount has been deducted from my bank/wallet, but the transaction failed, and the service was not delivered.
Transaction Details:
- Transaction ID / UPI Ref No:
- Date & Time:
- Amount: ₹
- Bank Name (if UPI):
I request you to kindly check the transaction from your end and process the refund at the earliest.
I have attached screenshots for reference.
Thank you,
UPI Not Credited / Pending / Payment Stuck
- When to Use This
- You sent money, but the receiver didn’t get it
- UPI shows ‘Processing’
- Payment was debited from the bank, but not reflected in MobiKwik
Email Template (UPI Issue)
Subject: UPI Payment Not Credited – Need Urgent Support (Txn ID: __)
Hello Team,
I made a UPI transfer of ₹___.
The amount has been deducted from my bank account, but the recipient has not received it yet.
Sender UPI ID:
Recipient UPI ID:
Transaction ID:
Please check the status and help complete the transfer or initiate a refund.
This payment is important, so please resolve it urgently.
Regards,
Business / Merchant Settlement Delay
When to Use This
- Payments are not settling into the business bank account
- QR code, POS, or payment gateway issues
- Want partnership / API / integration
Email Template (Business Support)
Subject: Merchant Support Required – Settlement / Payment Issue
Dear MobiKwik Merchant Support Team,
I am a MobiKwik business user, and I am facing an issue with my merchant payments/settlements.
Merchant Name:
Registered Number:
Merchant ID:
Issue:
Kindly look into this urgently as it is affecting our daily business operations.
Thank you,
Send to: devices@mobikwik.com
Fraud, Unauthorized Transactions or Account Problems
When to Use This
- Money was deducted without your permission
- Someone hacked or misused your account
- SIM change fraud
- Stolen phone and wallet access risk
Email Template (Fraud Alert)
Subject: Urgent – Unauthorized Transaction / Account Compromised
Hello MobiKwik Fraud Team,
I noticed unauthorised transactions on my MobiKwik account.
Please block/secure my account immediately and help initiate a reversal if possible.
Registered Mobile:
Last 4 digits of Device / Bank:
Suspicious Transaction ID(s):
Kindly investigate this urgently.
Thank you,
Escalation Email (If Issue Not Resolved in 7–10 Days)
When to Use This
- Support team not replying
- Repeated delays in the refund
- Incorrect responses from the helpdesk
Email Template (Escalation)
Subject: Escalation – Unresolved Complaint (Ticket ID: ______)
Dear Nodal/Grievance Officer,
I raised a support ticket regarding but it has not been resolved even after multiple follow-ups.
Details:
- Ticket ID:
- Registered Mobile:
- Transaction ID:
I request your help in resolving this issue urgently.
Regards.
General Customer Care Number (Users)
080-69808320 (Mobikwik official source)
(Monday to Saturday, 9 AM – 8 PM)
Final Tips (From Real User Experience)
I have been using MobiKwik since 2022. Personally, its in-app queries and customer support are quite good, but if you contact them externally through call or mail, then I would like to give some useful tips for this, which will be very useful for you.
- Always attach screenshots of the payment
- Keep your registered mobile number in every email
- Refunds may take 3–10 working days
- UPI refunds depend on your bank, not just MobiKwik
- For faster results, raise a ticket inside the MobiKwik app – Help.
